Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Rohan Ganeson //
25 May 2021
Twilio Director of AI/ML Nico Acosta explores the market's three prevailing megatrends--cloud, omnichannel, and intelligence--and their impact on the customer journey and the cost of doing business in this clip from his keynote at SpeechTEK 2019.
The Editors of Speech Technology //
20 Sep 2019
Allyson Boudousquie, VP of Market & Product Strategy at Convergys (which has since been acquired by Concentrix), discusses the impact of millennials on contact center technology and practice in this clip from SpeechTEK 2018.
The Editors of Speech Technology //
23 Nov 2018
Convergys VP, Market & Product Strategy Allyson Boudousquie discusses the impact of a rising millennial workforce on CX in this clip from SpeechTEK 2018.
The Editors of Speech Technology //
26 Oct 2018