Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)
Mark Rohan //
28 Jan 2025
GenAI signals new possibilities, and it's inevitable that certain tasks will be automated. But humans won't be replaced; instead, their roles will be elevated.
13 Feb 2024
The development of voice control language processing and available applications will impact seniors' ability to safely age in place.
Mehul Kochar //
10 Jan 2023
Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.
Rupal Patel //
13 Sep 2022