800response Launches CallFinder

800response, a provider of telecommunications solutions and marketing technology tools, announced the launch of CallFinder, a Web-based speech analytics software solution available to the small to midsized business market.

CallFinder records incoming calls in real time then instantly searches call recordings for the specified keywords and phrases to support a business' goals. By using speech analytics to monitor call quality, SMBs can discover the content of their customer conversations and better understand how effectively their businesses are handling customer satisfaction issues, workforce training, and performance. Companies can also monitor calls for competitive intelligence and evaluate the script compliance of their employees.

"Typically, only large enterprise organizations had the resources needed to invest in speech analytics," said Laura Noonan, CallFinder's vice president of marketing, in a statement. "We knew there was a huge opportunity to bring this technology to the SMB market in North America and make it attainable by making it affordable. The CallFinder solution opens a new and much less expensive method for companies to gain business and competitor intelligence. CallFinder quickly sorts through thousands of customer interactions that are inherently varied and unstructured, mining that data and reporting on it for busy business executives."

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