News Feature

VoIP Penetration Forecast to Reach 79 Percent of U.S. Businesses by 2013 New research from In-Stat finds growing number of firms have VoIP in at least one location. News Feature, Posted 02 Feb 2010

Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution Technologies and services combined to allow for a deeper analysis of call center interactions. News Feature, Posted 29 Jan 2010

Nuance VSuite Speech Software Now Available In China and Brazil VSuite will allow Chinese and Brazilian users to speak commands on the Dell Mini 3i and Dell Mini 3iX. News Feature, Posted 27 Jan 2010

Yap Sees Gains in Voicemail to Text The company signs two big clients, demonstrating growing interest among enterprises and carriers. News Feature, Posted 22 Jan 2010

PhoneFactor Offers Three-Factor Authentication Via Voice Biometrics The company's integrated voiceprint verification services enable heightened security. News Feature, Posted 20 Jan 2010

Voxeo Acquires Multimedia Collaboration Solutions Provider Clackpoint Collaboration company bolsters Voxeo's unified communication and unified self-service offering. News Feature, Posted 20 Jan 2010

Study Finds Consumers Want Increased Automation in the Contact Center 83% of consumers attribute some part of a bad customer service experience to live agent interactions. News Feature, Posted 15 Jan 2010

Adeptra Survey Reveals Banks and Card Issuers Are Investing in Technology to Battle Fraud Banks and card issuers recognize a need to improve fraud reporting and prefer to use direct methods to contact customers. News Feature, Posted 12 Jan 2010

Nuance and Ford Reveal Natural Language Capabilites for Next-Generation of SYNC Nuance and Ford make it even easier to talk to your car with advancements in speech found in MyFord Touch SYNC. News Feature, Posted 08 Jan 2010

Google Showcases New Voice-Enabled Smartphone The company calls its new NexusOne mobile device a "superphone." News Feature, Posted 05 Jan 2010

Nuance Acquires SpinVox The company accelerates expansion of its voice-to-text business. News Feature, Posted 31 Dec 2009

Avaya Completes Nortel Acquisition New product roadmap expected within 30 days. News Feature, Posted 21 Dec 2009

Cbeyond Launches Cloud-Based Virtual Receptionist The service offers call answering, call routing, voicemail integration, company directory, and more. News Feature, Posted 18 Dec 2009

Nexidia Launches ESI—Quality for Contact Centers The application offers new features that tie agent performance improvement directly into strategic corporate initiatives. News Feature, Posted 15 Dec 2009

W3C Tackles Emotion and Multimodality New working drafts of standards are released by the Multimodal Interaction Working Group. News Feature, Posted 11 Dec 2009

ParkMobile and VoltDelta Deliver Speech-Enabled Parking Solution The solution allows drivers to pay parking meters via a cell phone and voice recognition technology. News Feature, Posted 07 Dec 2009

DMG Consulting Report: Speech Analytics Continues To Grow Rapidly The consulting firm releases its 2009-2010 Speech Analytics Market Report and predicts continued annual growth in the coming years. News Feature, Posted 02 Dec 2009

Speech Is Right for Directory Assistance New research finds speech recognition outperforms operators and databases in accuracy and speed. News Feature, Posted 01 Dec 2009

Nuance Powers AT&T Voicemail to Text The service allows users to read mobile voicemail on their computers or mobile phones. News Feature, Posted 30 Nov 2009

Genesis Technologies Offering Dragon Medical 10.1 The solution helps reduce transcription costs and assists doctors' transition to electronic medical record systems. News Feature, Posted 17 Nov 2009

Interactive Intelligence Releases SIP Station New communications device offers an affordable, simple alternative to IP desk phones. News Feature, Posted 16 Nov 2009

Intel Reader Transforms Printed Text to Spoken Word Intel launches a mobile, speech-enabled handheld device for people with reading or vision problems. News Feature, Posted 10 Nov 2009

Call Genie Partners with StatsFone The solution will allow sports fans to vote for the player of the game via speech technology. News Feature, Posted 04 Nov 2009

Google Extends Voice Search to Chinese The company says Mandarin Chinese is the first of many languages to be available. News Feature, Posted 03 Nov 2009

Federal Judge Approves Voice Technology To Monitor Sex Offenders U.S. district court validates voice stress analysis as being as reliable as polygraph examinations. News Feature, Posted 02 Nov 2009

Defense Logistics Agency to Test Vangard Voice in Warehouse Operations DLA awards the speech provider a contract to create a voice prototype solution for its worldwide supply chain. News Feature, Posted 30 Oct 2009

KLAS-TV Turns to Pronexus to Create Time and Weather IVR Solution IVR toolkit VBVoice used to quickly develop self-service application. News Feature, Posted 27 Oct 2009

Nexidia Launches ESI—Monitor and Agent Assist The solutions provide real-time analytics and agent support in contact centers. News Feature, Posted 26 Oct 2009

Ifbyphone Releases Version 3.1 with More Customized Tools New features include robust reporting, reseller portal, and API advances. News Feature, Posted 20 Oct 2009

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