September 2008
Magazine Features
The 2008 Implementation Awards
Leonard KlieGayle KestenRyan Joe //
22 Aug 2008
Recognizing four user companies that garnered impressive returns as a direct result of the speech deployments.
The 2008 Market Leaders
Leonard KlieRyan Joe //
22 Aug 2008
Recognizing the leading speech engine, speech self-service suite, speech security, speech analytics, professional services, and mobile application vendors.
The 2008 Speech Luminaries
Gayle Kesten //
22 Aug 2008
Recognizing four professionals who have advanced industry causes and worked to build awareness and acceptance of speech technologies.
The 2008 Star Performers
Leonard Klie //
22 Aug 2008
Recognizing four speech technology vendors that have greatly contributed to industry growth through innovative product launches and corporate leadership.
COLUMNS:
Editor's Letter
Growth, Are You Flirting With Us?
David Myron //
22 Aug 2008
Forward Thinking
Who Will Win the GUI-VUI Race?
James A. Larson //
22 Aug 2008
Multimodal applications present a new type of user interface.
In Other Words
Internationalize, Don't Localize
Sue Ellen Reager //
22 Aug 2008
Think twice before pigeonholing an application in just one language.
Inside Outsourcing
Shopping for a Speech Solution Partner?
Aaron Fisher //
22 Aug 2008
Questions to ask a potential vendor prior to deciding on a solution.
Interact
Getting Users to Do What We Want
Susan Hura //
22 Aug 2008
Designers continually struggle with how to get the responses they need.
Talking Tech
A Question of Geography
Jose ElizondoPeter Crimmin //
22 Aug 2008
How to present geographic locations to Spanish-speaking users of automated systems in the U.S.
A View from AVIOS
Convenience Is King
Ron Owens //
22 Aug 2008
Consumer tradeoffs of security versus ease of use could affect the market for voice biometrics.
Voice Value
Speech in a Digital World
Robin Springer //
22 Aug 2008
The transition to digital television presents new opportunities for TTS.
Speech Solutions
Mass Message Delivery Systems
Leonard Klie //
22 Aug 2008
FYI
Consumers Voice Their Banking Concerns
Leonard Klie //
22 Aug 2008
Customers are worried about security issues when giving information over the phone to a contact center agent.
Convergys Acquires Intervoice
Christopher Musico //
22 Aug 2008
The provider of customer care and billing services announces that it will acquire the voice systems provider for $335 million.
Google Speaks to Voters and Drivers
Leonard Klie //
22 Aug 2008
The search engine giant launched two speech-enabled search products in July.
Industry Dashboard
Daniel HongAphrodite Brinsmead //
22 Aug 2008
Spotlight on Outbound IVR
Overheard/Underheard
Leonard Klie //
22 Aug 2008
Under-the-radar speech news