Deepgram's new model will be able to deliver speech-to-speech technology without intermediate text representation.
These solutions are getting better just as self-service becomes a top priority.
We've not yet seen the tipping point for customers when it comes to AI in the contact center.
So-called elevator music can be jazzed up by genAI, but there are gray areas.
An imaginary interaction shows the possibilities. Plus, speech technologies deserve their own Nobels.
Time and cost savings add up.
SoundHound's technology reduces call volume and supports 100,000 calls for Apivia Courtage.
Southwest Recovery automated inbound consumer calls with Skit.ai's voice AI solution.
As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.